Dapatcuci Privacy Policy — Data Protection Our Members' Privacy

Dapatcuci ("us", "Platform") operates under the domain dapatcuci.pro and is committed to protecting the privacy of all its users. This Privacy Policy explains our practices regarding the collection, use, storage, and disclosure of your personal data when you use our online entertainment platform.

This policy applies to all services provided by dapatcuci, including our main website, mobile app, live casino games, slots, bingo, and all related platform features. It is drawn up in compliance with the Malaysia Personal Data Protection Act (PDPA) 2010 and internationally recognised data protection standards.

By registering an account with dapatcuci or using any of our services, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.

Dapatcuci collects various categories of personal data depending on how you interact with our platform. Below is a summary of the data we collect:

Dapatcuci collects your personal data through several key channels:

• Account Registration: Information you provide during registration, including your name, email, phone number and password.
• KYC Verification: Identity verification documents you upload, such as your ID card, passport, and proof of address, to meet compliance requirements.
• Financial Transactions: Payment details shared during deposit or withdrawal transactions via FPX, DuitNow, Touch 'n Go eWallet, MAE, ShopeePay and Boost.
• Platform Usage: Data generated automatically while you play — including game logs, betting history, and transaction records.
• Cookies and Tracking Technologies: Information automatically collected by our servers when you browse the dapatcuci website.
• Support Communications: Records of your conversations with our customer support team via live chat or email.

Every piece of data we collect is used for a specific and legitimate purpose. Below are the primary purposes for processing your personal data at dapatcuci:

• Account Management: Creating, maintaining and managing your member account, including profile settings and security preferences.
• Transaction Processing: Ensuring all deposits and withdrawals are processed accurately, securely and within the designated timeframe.
• Fraud Prevention: Identifying and preventing fraudulent activity, money laundering and unauthorized access to your account.
• Legal Compliance: Meeting KYC, AML (Anti-Money Laundering) and reporting obligations to relevant authorities in accordance with Malaysian law.
• Service Improvement: Analyzing usage patterns to improve your gaming experience, platform performance and game offerings.
• Service Communications: Sending transaction notifications, account security updates and important platform-related information.
• Marketing (with consent): Sending promotional offers, bonuses and the latest dapatcuci news — only with your prior consent.
• Responsible Gaming: Monitoring gameplay patterns to identify problem gambling risks and providing appropriate intervention where needed.

All data processing is carried out on a valid legal basis — whether to fulfil a contract with you, comply with legal obligations, serve the platform's legitimate interests, or with your explicit consent.

Dapatcuci does not sell or trade your personal data to any third party. However, in certain limited situations, we may share your data with the following parties:

• Payment Processors: Payment gateway providers used to process your deposits and withdrawals — they are bound by strict confidentiality agreements.
• Game Software Providers: Gaming software companies that provide slot games, live casino, and bingo — only the minimum data required for game functionality is shared.
• Cloud Service Providers: Server infrastructure and cloud computing services used to operate our platform securely.
• Statutory Authority: Malaysian government agencies and law enforcement bodies when required to do so by law, court order, or valid legal process.
• Identity Verification Services: Trusted third-party KYC service providers for the purpose of verifying your identity documents.

The security of your personal and financial data is dapatcuci's top priority. We implement multiple layers of technical and organizational protection to keep your data safe at all times:

• 256-bit SSL/TLS Encryption: All communications between your browser and the dapatcuci server are protected with industry-grade encryption that cannot be compromised.
• Two-Factor Authentication (2FA): An extra security layer for login and cash withdrawals that protects your account even if your password is compromised.
• 24/7 Activity Monitoring: An automated threat detection system monitors your account for any suspicious activity around the clock, without interruption.
• Strict Access Control: Only authorized dapatcuci staff may access your personal data, and such access is regularly audited.
• Regular Security Testing: The dapatcuci platform undergoes regular penetration testing and security audits conducted by qualified independent parties.
• Secure Data Backup: Your data is regularly backed up to a separate secure location to ensure continuity of service.

While we take all reasonable steps to protect your data, no system is 100% immune to cyber threats. We encourage you to take your own protective measures, such as using a strong password and not sharing your login credentials.

Dapatcuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve the overall user experience.
• Functional Cookies: Saving your preferences such as language, display settings and game selections for your convenience.
• Marketing Cookies: Used to display relevant promotions to you — only activated with your consent.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the dapatcuci platform.

Dapatcuci retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we will retain your data for the period required by applicable laws or regulations:

• Identity & KYC Data: Stored for a minimum of 7 years after account closure to meet anti-money laundering (AML) requirements.
• Financial Transaction Records: Stored for 7 years in accordance with Malaysia's financial reporting and tax requirements.
• Game Logs & Activity: Stored for 2 years for dispute resolution and audit purposes.
• Communication Data: Stored for 1 year unless a legal requirement mandates a longer retention period.
• Marketing Data: Deleted when you withdraw consent or close your account.

The dapatcuci platform may contain links or integrations with third-party services such as game providers. This Privacy Policy does not cover the privacy practices of any such third-party websites or services.

Dapatcuci is not responsible for the content, privacy policies, or practices of any third-party websites or services. We recommend that you read the privacy policy of each third-party service before using it.

Dapatcuci reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. All changes will be published on this page with a new effective date.

For significant changes, we will notify you via an in-platform notification or to the email address registered on your account. Continued use of the dapatcuci platform after any changes are published constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the dapatcuci Data Protection Officer (DPO) through the following channels:

• Privacy Email: [email protected]
• Live Chat Support: Available 24/7 via the dapatcuci platform
• Response Time: We are committed to responding to all privacy-related enquiries within 72 hours work.